Privacy Policy

Introduction

At Macrium Software, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all users of Macrium Reflect software and visitors to our website. Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Information you provide to us:

  • Identity Data includes first name, last name, username or similar identifier.
  • Contact Data includes email address and telephone numbers.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.

Information collected automatically:

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

We refer to this automatically-collected information as "Device Information." We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device and often include an anonymous unique identifier.
  • Log files track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, "tags," and "pixels" are electronic files used to record information about how you browse the site.

How We Use Your Information

We use the information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our site and services. We use your information to:

  • Provide, operate, and maintain our website and services
  • Improve and personalize your experience on our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you for customer service, updates, and marketing purposes
  • Process transactions and send related information
  • Find and prevent fraud

Note: We do not collect any telemetry data from the Macrium Reflect Free Edition. The software runs entirely on your local system without sending operational data back to our servers.

Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell, rent, or otherwise disclose your personal data to third parties for their marketing purposes without your explicit consent.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we have about you
  • The right to request that we correct any personal information we have about you
  • The right to request that we delete any personal information we have about you
  • The right to opt out of marketing communications
  • The right to data portability
  • The right to object to our processing of your personal information

To exercise any of these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version on our website. We encourage you to check this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about our privacy policy or our handling of your personal information, please contact us at:

Email: [email protected]

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided above.